How to map a My Cloud or NAS device on Windows
To access and store data on a My Cloud device, mapping one or more shares is recommended. This section contains detailed steps to help map a network drive using different methods.
For assistance mapping a My Cloud device on a Mac, please see Answer ID 2686: How to map a WD network drive on a Mac.
For assistance with Windows 10 Error Message Cannot access NAS Drives, Please see Answer ID 13180 Error Message: “Cannot access NAS Drives” occurs when accessing a My Cloud on Windows 10
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Important: The instructions that follow are standard procedures for mapping a network drive. Should any of them fail to work, please see Answer ID 14920: How to check if a WD drive is damaged or defective. |
| WD Access | Click here for Instructions (instructions will appear below this table) |
| WD Quickview | Click here for Instructions (instructions will appear below this table) |
| Windows 10 | Click here for Instructions (instructions will appear below this table) |
| Windows 8 | Click here for Instructions (instructions will appear below this table) |
| Windows 7 | Click here for Instructions (instructions will appear below this table) |
| WD Link | Click here for Instructions (instructions will appear below this table) |
Mapping a Network Drive on Windows 10
Mapping a Network Drive through the ‘Computer’ Menu
- Click on Start on the bottom-left of the screen
- Right-click on File Explorer and select Map network drive
- Click on Browse…
- Search and expand the desired network drive by clicking on the small arrow to the left of its name. Then, select the desired Share of that network drive and click OK
Note:If the network drive has Private Shares, Windows will request for the user to provide his or her credentials. These credentials will allow access based on permissions granted to the user by the administrator of the network drive. After mapping a Public share, the user is registered as a Guest and won’t be able to map Private shares. Because of this, it is recommended to always map Private shares first, so that the user logs in with his credentials, and then map Public shares as needed. For assistance providing users with credentials, please see article How To Add Family And Friends To A My Cloud. 
- Now that the desired Share has been selected, click on Finish
- The process is now completed, and the selected Share will now display with an assigned drive letter on This PC
Mapping a Network Drive through the Computer Tab in File Explorer
- On the taskbar, click on the File Explorericon
- On the left-side panel, click on This PC
- Click on Computer in the top area of the window, and select Map network drive
- Click on Browse…
- Search and expand the desired network drive by clicking on the small arrow to the left of its name. Then, select the desired Share of that network drive and click OK
Note:
If the network drive has Private Shares, Windows will request for the user to provide his or her credentials. These credentials will allow access based on permissions granted to the user by the administrator of the network drive. After mapping a Public share, the user is registered as a Guest and won’t be able to map Private shares. Because of this, it is recommended to always map Private shares first, so that the user logs in with his credentials, and then map Public shares as needed. For assistance providing users with credentials, please see articles Answer ID 11856: How to create and delete a User account on a My Cloud EX2100, EX4100, DL2100, or DL4100 Network Attached Storage device and How To Add Family And Friends To A My Cloud. - Now that the desired Share has been selected, click on Finish
- The process is now completed, and the selected Share will now display with an assigned drive letter on This PC
Mapping a Network Drive through the Drive Name or IP Address
- On the taskbar of the Windows 10 computer, click on the Search icon next to the Start icon.
- On the search bar, type \\drivename (for instance, \\wdmycloud), and press Enter on the keyboard. Alternatively, the IP address assigned to the drive can be used as well (For instance, \\192.168.1.50).
Note:If the network drive has Private Shares, Windows will request for the user to provide his or her credentials. These credentials will allow access based on permissions granted to the user by the administrator of the network drive. After mapping a Public share, the user is registered as a Guest and won’t be able to map Private shares. Because of this, it is recommended to always map Private shares first, so that the user logs in with his credentials, and then map Public shares as needed. For assistance providing users with credentials, please see article Answer ID 11856: How to create and delete a User account on a My Cloud EX2100, EX4100, DL2100, or DL4100 Network Attached Storage device and How To Add Family And Friends To A My Cloud. - The drive will open in File Explorer, displaying the available Shares on the drive. Right-click on top of the desired Share and click on Map network drive….
- Now that the desired Share has been selected, click on Finish.
- The process is now completed, and the selected Share will now display with an assigned drive letter on the Computer area.
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